Orchard Toys offer goes viral
Orchard Toys Free Parts and Replacement Service takes Social Media by storm
Following coverage in Metro, Orchard Toys Free Parts and Replacement Service has taken social media by storm with customers flocking to praise the company on their good practice and ethical values to reduce waste and deliver a first-class customer service. The games and jigsaws manufacturer has offered to replace missing game parts for a number of years, a free service that also raises money for their nominated local charity EACH (East Anglian Children’s Hospice).
Customers can request up to three missing games pieces via an online form. On receipt of their free of charge pieces, they are invited to make a donation to the charity via the company’s Justgiving page, which in the past 2 years alone has raised over £3,000 for EACH.
Marketing Manager Ali Brown commented “We are delighted with the enthusiastic feedback we are receiving about the service and Orchard Toys as a whole… it’s simply a win-win for us. We are increasing brand loyalty by satisfying our customers, we are reducing waste and raising money for an amazing and very worthwhile local charity.” “As a result of the social media activity we have seen a 50% increase in Facebook followers and a phenomenal response in comments, likes and shares.” Orchard Toys have been manufacturing educational games and jigsaws in Britain for over 40 years. The brand and distribution continue to grow, with 2017/18 end of year figures reporting the company’s best year yet!!